Technical support questions

No log file could be attached

In the event you receive this message, “No log file could be attached because the log file does not exist" while running our software it means that the file listed below could not be found.

[save directory]\temp\caplog_saved.txt

By default this is:

C:\Program Files\fyispy-full\temp\caplog_saved.txt

It is possible to change the location that captures are saved in by taking the time to go through and do some edits in "Save Captures In" section of the option menu.

This means that one of what is listed below may be true:

1) You are not capable of access to create the "temp" folder
2) You can’t access to create files in the temp folder
3) You are not capable of access to modify an older copy of the caplog_saved.txt file
4) Most likely there is an operating system problem that is may be causing the computer not to recognize file.

In the event all the above is true, try changing the "Save Captures In" location to a folder that your account can access in order to resolve the issue. It most likely would be best to create a new folder off the C drive, and it's sub-folders to make certain you have the permissions you need.

However, if you are still unable to create folders it is very likely that you will not be able to get in because you lack the proper permission to do so. If this is the case, you may want to try doing this by using the administrative access.

Note: The software with hidden folders has been tested and hiding the folder you are saving captures will have any effect whatsoever on the performance of it.